This policy applies to subscription fees paid directly to Mizan Flex. It explains cancellation and refunds without limiting any mandatory right provided by law.
Scope
The free trial does not require a card, so there is no trial payment to refund. A paid subscription begins after successful payment and confirmed activation. This policy does not cover goods or services sold by a store using Mizan; the merchant is responsible for its own policy and its customers' rights.
Cancel renewal
The account owner may turn off automatic renewal at any time before the next charge. Cancellation stops future charges, and the service remains available until the paid term ends. Turning off renewal does not by itself refund a term that has already begun, except in the cases below or when required by law.
Refund eligibility
We provide a full refund for a duplicate charge or an amount that does not match the order, or when payment succeeds but we fail to activate the subscription within a reasonable time for reasons attributable to us. If the service is defective or not provided as agreed, we will correct the issue or provide the service again at no cost. If that is not possible, we will refund the affected portion in full or otherwise remedy the shortfall, as appropriate under the circumstances and applicable law.
If the system becomes completely unavailable and cannot be repaired or the service restored within a reasonable period, the customer may terminate the subscription and receive a refund for the unused portion of the subscription term, calculated from the date the service permanently stopped until the end of the paid term. The refund does not cover elapsed periods or periods during which the service was available to the customer, without limiting any mandatory rights provided by law.
A refund is not normally due merely because the customer changes their mind after a conforming service is activated, does not use an available account, or experiences an issue caused by their device, connection or a third-party service outside our control. We nevertheless review every request fairly, and these exclusions do not apply where they conflict with a mandatory consumer right.
Submit a request
Send your request from the account owner's email address to smart.fingerprint.om@gmail.com and include the business name, order or invoice number, payment date and reason for the request. Please report an incorrect charge or defect promptly so it can be verified; delay does not remove a right provided by law.
How refunds are paid
We acknowledge the request, review it against payment and service records, and tell you the outcome and reasons. When a refund is approved, we return it to the original payment method where possible and initiate it within five business days. The payment provider or bank may need additional time to post the funds. We do not charge a fee for a refund due to our error or failure.
Compliance with applicable law
This is a general policy and does not make Oman or any other country the exclusive target market. We respect mandatory consumer rights applicable in the customer's country; if local law provides greater protection than this policy, the greater protection applies.
This policy is also designed to align with the principles of the Omani Consumer Protection Law issued by Royal Decree 66/2014, its Executive Regulations and amendments, including remedies for service failure and a clear refund policy for distance contracts, without making Omani law the exclusive governing law.
Consumer Protection Law and Executive Regulations — Consumer Protection Authority