Cancel a booking with an advance payment

In the sales application: Cancel the appointment while retaining its advance history until an actual refund is recorded.

1. Step 1

   Open the booking details from the list or daily schedule.

2. Step 2

   Expand Cancel appointment, then select the Cancel appointment button.

3. Step 3

   The time becomes available and previous advances remain in the booking history.

4. Step 4

   If money has been returned to the customer, record it under Advance payment history > Record refunded advance, using an account with sales return permission.

Cancelling an appointment alone does not refund money or record an outgoing payment. Review the cancelled booking advance and settle it according to what actually happened.