Refund a booking advance to the customer

In the sales application: Record a partial or full advance refund with its original payment and refund reason.

1. Step 1

   After actually returning the money, open the active or cancelled booking that has not yet been invoiced.

2. Step 2

   Under Advance payment history, expand Record refunded advance.

3. Step 3

   Choose the Original payment, enter Amount refunded to customer and Refund reason, then Save refunded amount.

4. Step 4

   You may refund part or all of the remaining refundable amount. The refund uses the original payment method and updates the booking net paid amount.

Sales return permission is required. This records money already returned; it does not perform a bank transfer or automatic card refund. After an invoice has been issued, use the invoice return process.